Shipping
Last Updated: 1st July 2026
Thank you for shopping with Arielle Made This
We aim to ensure that every order is carefully prepared, packaged, and delivered safely.
PROCESSING TIMES
Processing times vary depending on the product purchased.
Original Artwork
Original artworks are typically processed and prepared for dispatch within 3–7 working days.
Fine Art Prints
Fine art prints are made to order and may require additional production time before dispatch. Estimated production and delivery times will be displayed at checkout where applicable.
Framed Artwork
Framed artwork may require additional preparation and packaging time due to the nature of the product.
Digital Downloads
Digital products are delivered electronically and do not require shipping.
DELIVERY
Orders are shipped using trusted delivery partners.
Delivery estimates are provided as guidance only and may vary due to courier delays, customs processing, adverse weather conditions, or other circumstances outside our control.
Where available, tracking information will be provided once your order has been dispatched.
SHIPPING DESTINATIONS
We currently ship to selected domestic and international destinations.
If shipping is unavailable to your location, please contact us before placing an order.
CUSTOMS, DUTIES AND TAXES
International customers are responsible for any customs duties, import taxes, VAT charges, or additional fees imposed by their local authorities.
These charges are not included in the purchase price or shipping costs.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate delivery information at checkout.
We cannot accept responsibility for delays, losses, or additional costs resulting from incorrect shipping details provided by the customer.
LOST OR DELAYED PARCELS
If you believe your parcel has been lost or significantly delayed, please contact us and we will work with the courier to investigate the issue.
CONTACT
If you have any questions regarding shipping, please contact us through the contact form on this website.
RETURNS
Last Updated: 1st July 2026
We want you to be happy with your purchase. Please read the following information carefully before placing an order.
ORIGINAL ARTWORK
If you change your mind about an original artwork purchase, you may request a return within 14 days of receiving your order in accordance with UK consumer legislation.
Returned artwork must:
• Be unused and undamaged
• Be returned in its original packaging where possible
• Be returned in the same condition in which it was received
Customers are responsible for return postage costs unless the item is faulty, damaged, or supplied incorrectly.
FINE ART PRINTS
Fine art prints are produced specifically for each order.
As these products are made to order, returns and refunds cannot be accepted simply because a customer changes their mind.
However, if your item arrives damaged, defective, or incorrect, please contact us and we will arrange an appropriate replacement or refund.
FRAMED ARTWORK
Framed artwork that is made to order cannot be returned due to a change of mind.
If your framed artwork arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.
DIGITAL DOWNLOADS
Digital products are supplied instantly or electronically.
By purchasing a digital product, you expressly agree to immediate access or delivery of the digital content and acknowledge that your statutory right to cancel under UK consumer regulations may be lost once delivery begins.
Due to the nature of digital products, refunds, returns, or exchanges cannot be provided after delivery except where required by law.
DAMAGED, FAULTY OR INCORRECT ITEMS
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of receiving your order.
Please include:
• Your order number
• A description of the issue
• Clear photographs of the item
• Clear photographs of any packaging damage
This information helps us investigate and resolve the matter promptly.
REFUNDS
Where a refund is approved, payment will be returned to the original payment method used during purchase.
Please allow up to 10 working days for your bank or payment provider to process the refund.
NON-RETURNABLE ITEMS
The following items are generally non-returnable unless faulty or incorrect:
• Made-to-order fine art prints
• Made-to-order framed artwork
• Digital downloads
• Personalised or commissioned items
CONTACT
For any returns or refund enquiries, please contact us through the contact form on this website.