Yes — every original artwork includes a signed Certificate of Authenticity.

Yes — returns are accepted within 14 days of delivery for eligible physical items.

Unfortunately, custom or personalised artwork cannot be returned unless faulty or damaged.

Please email us within 48 hours of delivery with clear photos of the damage, packaging and shipping label so we can investigate quickly.

Yes. Refunds for original artworks and canvases will only be processed once the original Certificate of Authenticity has been returned.

Customers are responsible for return shipping costs unless the item is faulty or sent incorrectly.

Please return items securely packaged to avoid transit damage. We recommend reusing the original packaging where possible.

At this time we do not offer direct exchanges. Please return your item and place a new order.

Approved refunds are usually processed within 5–10 working days after the return has been received and inspected.

All deliveries are signed for. We may use delivery confirmation, GPS tracking, and proof of signature during investigations into missing parcel claims or chargebacks.

All orders are shipped from London, United Kingdom. Worldwide shipping is available.

UK orders usually arrive within 3–7 working days. International orders may take 7–21 working days depending on customs and local delivery services.

Yes — all physical artwork deliveries are signed for to help protect both the customer and seller.

Original canvases are carefully wrapped in protective bubble wrap and secure packaging to help prevent damage during transit.

Yes — selected original artworks are available framed or unframed. Unframed options are priced slightly lower; however, framed options are highly recommended.

Art prints are produced and shipped through a trusted external print partner, so packaging and delivery times may vary slightly from original canvas artwork orders.

We do our best to display artwork colours accurately, but slight variations may occur depending on screen settings and lighting.

Please check your spam or junk folder first. If you still can’t find it, contact us and we’ll help.

No, all digital products are for personal use only and may not be redistributed or resold.

Selected partnerships and creative collaborations may be considered if they align with the brand’s vision, aesthetic and values.

For collaborations, creative opportunities or partnership enquiries, please contact us using the contact form or email us at submit@ariellehaynes.com with details about your project, brand or proposal. If it’s a good fit, someone from the team will be in touch.

Yes, digital gift cards are available and can be used online. Gift cards are non-refundable and cannot be exchanged for cash.